Return Policy

Return Policy

We want to be upfront about how returns work here, so there’s zero confusion once you’ve placed an order. Returns aren’t accepted for the PT30 device or any other product that you buy through LogSafe. Once an order ships, it’s treated as final, so we encourage you to recheck your fleet size, your hardware requirements, and your shipping address before you hit checkout.

Why We Don’t Accept Returns

Our ELD hardware is already dialed in, set up, and configured just for getting your fleet compliant as fast as possible, and we keep our pricing simple, plus a subscription that comes contract-free so the whole buying thing stays just as uncomplicated. There’s a no-returns policy that lets us keep it month-to-month with billing that’s easy, and no sneaky extra charges either, so we don’t have to bake any return-handling expenses into the device price.

Have Questions Before You Order

If you’re not fully sure that the PT30 is the right fit for your trucks, or you simply want to know more about the compatibility side with your diagnostic port before purchase , our team is glad to talk it through with you. One quick call before you order beats all that headache after, in the long run.

Order Cancellations

If you want to cancel an order, please touch base with us as soon as possible. Orders that haven’t even started handling yet might still be cancellable, though once a unit has shipped, our no returns policy kicks in.

Something Wrong With Your Device

A no returns policy doesn’t mean we just leave you stuck with a device that’s not really behaving right. If your PT30 comes in with any damage, or it isn’t functioning properly, get in touch with our support team. 

Questions about an order? Contact Us and our team will help however we can.